Cookie Policy
This Cookie Policy explains what cookies are, how RMBServ uses them on our website, and what choices you have regarding their use.
Contents
1 What Are Cookies?
Cookies are small text files that are placed on your computer, tablet, or mobile device when you visit a website. They are widely used across the internet to make websites work more efficiently, remember your preferences, and provide useful information to website owners.
Cookies do not contain personally identifiable information on their own. However, when combined with other data we hold about you, they may allow us to identify you as a user. Cookies are not viruses or malicious software they are simple text files that your browser stores and sends back to the website on each visit.
In addition to cookies, we may also use similar technologies such as web beacons (also known as pixel tags), local storage, and session storage. This Cookie Policy applies to all such technologies collectively.
2 How We Use Cookies
RMBServ uses cookies on rmbserv.com for several purposes. Some cookies are necessary for the website to function properly and cannot be disabled. Others help us understand how visitors use our site, improve your experience, and occasionally deliver relevant information about our services.
Specifically, we use cookies to:
- Ensure the website loads and functions correctly for every visitor
- Remember your preferences and settings between visits
- Understand how visitors navigate through our site so we can improve it
- Measure the effectiveness of our content and marketing efforts
- Maintain the security of our website and protect against fraud
- Enable contact forms and other interactive features to work properly
We do not use cookies to collect sensitive personal or health information, and we do not use cookies to build advertising profiles or sell data to third parties.
3 Types of Cookies We Use
The cookies on our website fall into four main categories:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential | Required for the website to function. Enables page navigation, form submissions, and security features. | No — necessary for operation |
| Performance | Collects anonymous data on how visitors use our site (pages visited, time spent, error messages). Used to improve the website. | Yes — optional |
| Functional | Remembers your choices and preferences (such as language or region) to provide a more personalized experience. | Yes — optional |
| Marketing | Tracks visits across websites to deliver relevant content about RMBServ services. Only activated with your consent. | Yes — requires consent |
Essential Cookies
These cookies are strictly necessary for our website to work. Without them, core functions such as page loading, form submissions, and navigation would not operate correctly. Because they are essential, they are always active and cannot be turned off. They do not store any personally identifiable information.
Performance Cookies
Performance cookies help us understand how visitors interact with our website by collecting anonymous, aggregated information. For example, they tell us which pages are most visited, how long visitors spend on each page, and whether any errors occur. This information is used exclusively to improve our website it is never used to identify individual visitors.
We primarily use Google Analytics for performance tracking. The data collected is anonymized and processed in accordance with Google's privacy policy.
Functional Cookies
Functional cookies allow our website to remember choices you have made such as your preferred language or whether you have previously accepted our cookie policy. They provide enhanced, more personalized features. The information these cookies collect may be anonymized, and they cannot track your browsing activity on other websites.
Marketing Cookies
Marketing cookies may be set through our website by us or by our advertising partners. They are used to build a profile of your interests and show you relevant content across different websites. They do not directly store personal information but are based on uniquely identifying your browser and device. We only activate marketing cookies where you have given your explicit consent.
4 Third-Party Cookies
Some cookies on our website are set by third party services that appear on our pages. These are placed by external companies whose services we use to improve our website experience. The third-party services we currently use include:
- Google Analytics — measures website traffic and visitor behavior. Data is anonymized. You can opt out at tools.google.com/dlpage/gaoptout.
- WordPress / Elementor — our website platform uses essential functional cookies to operate correctly.
- Contact Form Services — our contact forms may use session cookies to process your submissions securely.
- Google Maps — if you interact with the map on our contact page, Google may set cookies. These are governed by Google's own Cookie Policy.
RMBServ does not control the cookies set by third parties. We recommend reviewing the privacy and cookie policies of each third-party service for full details on their data practices.
5 How Long Cookies Last
Cookies have different lifespans depending on their type and purpose. There are two broad categories:
Session Cookies
Session cookies are temporary. They are stored in your browser's memory only for the duration of your visit to our website and are automatically deleted as soon as you close your browser. These are typically used for essential functions such as maintaining your session while navigating between pages or submitting forms.
Persistent Cookies
Persistent cookies remain on your device after you close your browser, for a fixed period of time or until you manually delete them. We use persistent cookies to remember your preferences between visits and to analyze website usage patterns over time. The specific duration of each persistent cookie varies:
- Functional preference cookies — typically stored for up to 12 months
- Analytics cookies (Google Analytics) — up to 26 months
- Marketing cookies — up to 12 months, subject to your consent
- Cookie consent record — up to 12 months so we remember your choice
After their set duration expires, persistent cookies are automatically deleted from your device.
6 Managing Your Cookies
You have full control over non-essential cookies. There are several ways you can manage, restrict, or delete cookies:
Through Your Browser
All modern browsers allow you to control cookie settings. You can set your browser to block or delete cookies at any time. The steps to do this vary by browser — please refer to the help section of your specific browser for detailed instructions:
- Google Chrome: Settings → Privacy and Security → Cookies and other site data
- Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
- Apple Safari: Preferences → Privacy → Manage Website Data
- Microsoft Edge: Settings → Cookies and site permissions → Manage and delete cookies
Please be aware that blocking all cookies including essential ones may affect the functionality of our website. Some features may not work as expected if essential cookies are disabled.
Opting Out of Analytics
If you wish to prevent Google Analytics from tracking your activity on our website, you can install the official Google Analytics Opt-Out browser add-on, available at tools.google.com/dlpage/gaoptout. This add-on prevents Google Analytics JavaScript from sharing information about your visit with Google Analytics.
Do Not Track
Some browsers offer a "Do Not Track" (DNT) setting that sends a signal to websites requesting that your browsing not be tracked. Our website currently does not respond to DNT signals at a technical level, but you can use the cookie management methods described above to control tracking manually.
7 Cookies & Your Privacy
Your privacy is important to us. The cookies we use do not directly collect sensitive personal information such as your name, email address, or any Protected Health Information (PHI). Cookie data is used only to improve the performance and usability of our website and to understand our audience at an aggregate level.
When cookie data is combined with information you voluntarily provide to us such as through a contact form it may be used to personalize our communications with you. We will always handle such information in accordance with our Privacy Policy.
We do not sell, rent, or share cookie data with third parties for commercial purposes. Any data collected through analytics cookies is anonymized before processing and is never used to identify individual visitors.
For full details on how we collect, use, and protect your personal information including information gathered through cookies please read our complete Privacy Policy.
8 Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, the cookies we use, or applicable regulations. When we make significant changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via a notice on our website.
We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies. Your continued use of rmbserv.com after any changes are posted constitutes your acceptance of the updated policy.
9 Contact Us
If you have any questions, concerns, or requests regarding this Cookie Policy or the way we use cookies on rmbserv.com, please do not hesitate to get in touch with us:
- Company: RMBServ — Medical Billing Solutions
- Email: Business@rmbserv.com
- Phone: 650-240-0061
- Address: 5187 Dalai Lama Ave, Richmond, CA 94804
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM PST
- Website: rmbserv.com
We aim to respond to all inquiries within 5 business days.